Have you ever been to a mall without security guards? Most likely not. There is a reason why security guard services are an integral partner for many retail spaces. They provide a service that helps retail stores in various ways, some of which might be unexpected. Understand the value security services offer retail industries and why it’s an essential partnership.
Reasons Why Security Guard Services Are Vital in Retail
Reduces Loss Prevention
The number one reason why security guard services are needed in retail industries is to prevent theft. Retail stores can lose hundreds if not thousands of dollars from people stealing items from their stock. It significantly impacts inventory by increasing shrinkage. In retail, shrinkage refers to the difference between the amount of merchandise the retail company owns on its books and the actual physical count of the merchandise. Security guards are a visual deterrent against shoplifters, which helps with retail loss prevention. In turn, it helps save retail stores money in compensating for inventory losses when thieves are discouraged by the sight of security guards. In essence, having security guards at retail stores is cost-effective in the long term.
Handle Incidents Properly
A greatly public retail space like a mall has the potential for sudden incidents to occur. Not just regarding stealing, but if anyone is causing disorder in a store.
For instance, if someone refuses to leave a store and is harassing employees or other shoppers. Having to deal with such incidents is not only a hassle for a retail store but can also pose a danger to the public and employees if the situation escalates. Security guards quickly take action against such incidents and can de-escalate the situation by escorting said person out of the premises.
Furthermore, they can track down perpetrators and detain them if a crime occurs. From there, they can quickly contact your local police department and handle the aftermath of legal matters. This way, you don’t have to worry too much about dealing with incidents as they arise, and they’re dealt with promptly and properly.
A Good Environment
When people feel secure, it provides peace of mind for retail employees and the public. The employees don’t need to worry too much about confronting a shoplifter. Instead, it allows them to focus on their work without having anxiety about dealing with a shoplifter.
As for the public, security guards go beyond just providing protection. You might be surprised that security guards are great for customer service for retail stores. If you have ever seen security guards in malls, people can walk up to them and ask for any assistance. Their approach to helping others is not only professional but cordial and polite.
In some ways, security guards can act as brand ambassadors for a retail store by creating positive customer service. Not only is a retail store safe and secure thanks to security guards, but they can inadvertently boost a retail store’s reputation and help them gain more profits.
Since 2006, Intercept Security Services (ISS Security) has provided companies in Western Canada with a complete security solution. We have a range of security guard services that companies can use to secure the safety of their establishments. All ISS security guards receive in-class training, specific site training that better prepares them, and are trained to respond to all types of situations. We work to establish long and fruitful client relationships thanks to our beliefs in trust, integrity, straightforward communication and meeting the needs of our clients. For the best security guard services in Calgary, Edmonton and the whole of Alberta, call our general number on 1-(855)-543-8477 or email us at [email protected]